CUSTOM SERVICE

Return & Exchange

Change of mind return

Simplife offers exchanges based on change of mind purchases within 24 hours of receiving goods. This excludes custom made orders, trade customer orders, floor stock items and clearance items. Order changes are not permitted to backorders and layby orders awaiting dispatch. The customer is responsible for covering the cost of all shipping in relation to change of mind purchases. Items must be returned unused, undamaged and in original packaging. If items are returned damaged, costs will be determined and debited from credit memo value. If no items chose for exchange, a credit memo will be issued for future use(valid for 12 months). In order to minimise the chance of change of mind, customers are welcome to visit our showroom and try the product if there are any concern.You need to lodge a return request by sending an email to service@simplife.com.au and allow 10 business days for processing.

For all the custom-made orders, trade customer orders, backorders, layby orders, floor stock items and clearance items, returns are not permitted.

Defects

If a manufacturing default is present, Simplife will replace or fix the item(s). This exclude floor stock items and clearance items which sold as it is. Please note that if you receive damaged goods as a result of a manufacturing defect,  Simplife must be notified within 24 hours of your receipt of the product. Simplife endeavours to inspect all goods prior to dispatch.  Return and refund is only permitted for ready-made products when remedy is impossible. For Australian-made products, there is no return and refund option.

Shipping Cost 

If an order is purchased during a ‘free shipping’ promotion and the customer wishes to exchange based on change of mind, the return shipping cost and new delivery charge must be paid. 

Cancellation

For the ready-made range, if you are required to cancel your order, please email through your cancellation request within 24 hours of purchasing. Since we do not offer refunds based on a change of mind, Our accounts team will issue you with a credit memo which is valid for 12 months. Alternatively, If you choose not to have the credit memo, 50% of total purchase price will be charged as cancellation fee. You need to lodge cancellation request by sending an email to service@simplife.com.au and allow 10 business days for processing. The cancellation request sent after 24 hours of Purchasing will not be accepted. 

For all the custom-made orders, trade customer orders, backorders, layby orders, floor stock items and clearance items, cancellations are not permitted.

Instore Orders

Orders are put through instore must follow in-store terms and conditions which is indicated on the invoice. There is no change of mind cancellation, return, exchange or refund.