CUSTOM SERVICE

Warranty

  • All Goods are supplied with at least 1 (one) year manufacturer’s warranty against core defects in production or materials. Australian custom-made sofas come with a 10-year structural warranty. The warranty is valid for Australian residents/companies only. This warranty does not cover: (a) normal or fair wear and tear (b) damage arising from abnormal use, or abuse (c) goods which have not been maintained, or which have been modified or (d) a natural characteristic of the material used.
  • While not affecting any non-excludable warranty or guarantee implied by law, Simplife does not give any warranty that the Products are fit for any particular purpose (unless explicitly discussed with Simplife prior to the sale of goods).
  • Warranty claims must be placed in writing and addressed to Simplife. Simplife will assess each case and comply with its legal obligations.
  • In the event of a warranty claim, it is the responsibility of the customer to return the component or product(s) back to Simplife for assessment.
  • Simplife does not warrant products for outdoor use unless specifically indicated on the product page.