CUSTOM SERVICE

Shipping & Insurance

Shipping

While we and our couriers endeavour to meet these delivery times on all occasions, keep in mind that your location and order size will ultimately impact the speed of delivery to you. As such, please allow up to 15 business days for all deliveries in case of delays. For non-fragile rural deliveries, please allow up to 12 business days from time of dispatch. All orders with all items in stock are dispatched within 1-3 business days. After the order is dispatched, the approximate delivery timeframes are as below:

StateMetroRegional
NSW1-2 days2-4 days
ACT2-3 days3-4 days
VIC2-3 days3-4 days
QLD2-3 days3-4 days
SA3-4 days4-6 days
TAS3-4 days4-6 days
NT3-5 days5-7 days
WA3-5 days5-7 days

We will endeavor to deliver goods within the times stated but sometimes it is outside our control. Any dates we specify for the delivery of the goods are approximate only. Please note the courier deliveries will take longer time than usual in busy seasons.Depending on your product selection, you may have multiple packages delivered with different drivers in 1-2 business days difference.With bulky items, Simplife also cooperates with professional furniture removalists to provide a one-person or two-person delivery service. Extra fees may apply. All products in stock and paid for by credit card are dispatched within 1-2 business days. Orders made via bank transfer are dispatched once funds have cleared.For our Australian custom-made range, it normally takes 4-8 weeks to manufacture. Our sales team will advise you once the goods are ready to ship.For larger high value items, we may be able to offer alternate delivery service, however this is not available for all items and all areas. Our customer care team can confirm if this is available to your order and area, applicable fees and charges will apply for this service.Risk in the products passes to you on commencement of delivery. We do not accept liability for any loss, theft or damage to the products after delivery.

Delivery address

We require an Australian street or residential address for all deliveries as we cannot deliver orders to a PO Box or parcel locker. If access is difficult, not to the ground floor, or you require product/s to be carried inside and/ or upstairs, please advise Simplife in advance prior to purchase for approval and pricing. The service and delivery of goods by external carriers is strictly to ground floor and/ or front door, as such, this service does not include:

  • Carrying product/s inside, upstairs, or in elevators.
  • Placing product/s in room.
  • Assembling product/s.
  • Removing packaging or wrapping.

Please note: Customers may be required to organise help from another person and to take furniture from the ground floor and/ or front door inside the residence. It is the sole responsibility of the customer to ensure that the packaged product/s will fit through doorways, staircases, and/ or elevators before placing your order. Once an external carrier is booked, customers will receive an email confirmation with further instructions regarding the carrier and further instructions. 

Delivery failure

We reserve the right to refuse delivery to specific locations for items we deem at high risk of loss or damage, and also areas that are inaccessible with standard courier and delivery services. In this case, you may choose to have an item delivered using your own couriers, in which case all insurance for loss or damage to the order caused by the delivery will be your responsibility.  You agree to pay any shipping and handling charges presented to you at the time you make a purchase.

Redelivery fee

A redelivery fee may occur if the customer is not at home when delivery is attempted.For most furniture deliveries, we or our courier will contact the customer prior to delivery. If the customer confirms a delivery time but is then not at home to accept delivery at the arranged time, we will be charged a redelivery fee and in turn we will have to pass on that charge to the customer. (If the delivery was a “free shipping” delivery, we will pass on the original “redelivery bill” which is usually 75% of the original freight charge.) It is important that the customer arranges a delivery time when they are sure to be at home to avoid any redelivery fees.

Insurance

The company utilises third party couriers for deliveries. Please note that it is the clients’ responsibility, if they wish, to insure their goods during transit. Simplife bears no responsibility for loss or damage in transportation. If you would like to insure your order – please email us at inquiry@simplife.com.au for a quote.

“FREE SHIPPING” Promotion

Postcode exclusion

Simplife free shipping zones are limited to the postcodes in the following table.

simplife free shipping zone scaled - Simplife